Aurato Terms and Conditions
Effective date: 21 October 2026
1. About Aurato and These Terms
Welcome to Aurato. These Terms and Conditions (the “Terms”) govern your use of the Aurato application, website and related features (collectively, the “Service”), operated by 830 Lab Limited (“we”, “us” or “our”). They also govern your purchase and use of digital content, Aura Points and service credits within the Service.
Please read these Terms before registering or making a purchase. By confirming your acceptance on the relevant screen, you agree to be bound by these Terms. If you do not agree, do not register, purchase or use features that require acceptance of these Terms.
Our handling of personal data is described separately in the Aurato Privacy Policy made available with these Terms. Acceptance of these Terms does not constitute consent to every optional use of your personal data. Where separate consent is required by law, we will request it separately.
2. Eligibility and Your Account
You must be at least 13 years old, or meet any higher minimum age required by the laws applicable to you, to use the Service. The Service is not intended for children under 13.
If you are under the legal age of majority where you live, you must have any permission from a parent or legal guardian required by applicable law to use the Service, accept these Terms or make purchases. Where such permission is required, your parent or guardian should review these Terms and our Privacy Policy with you before you use the Service.
You must provide accurate and current information where required for your account or payment, keep your login credentials secure, and contact us promptly if you suspect unauthorised use of your account. We will assess unauthorised transactions according to the circumstances, applicable law and platform rules. A transaction is not automatically your responsibility merely because it involves your account.
For birth profiles, you may use a display name, nickname or other label of your choice. You are not required to provide your real or legal name for this purpose, and the label is not verified as your legal identity. This does not permit impersonation or infringement of another person's rights.
Some readings depend on the birth date, birth time, birthplace and other information you provide. Incomplete or inaccurate information may affect the results. If your birth time is uncertain, the relevant analysis may have significant limitations.
Guest access is linked to a device-related identifier. Linking Google can provide access to the linked Aurato account across supported devices. Switching or relinking accounts does not automatically merge their profiles, balances or purchased entitlements. Contact support before changing account links if you are unsure which account holds a purchase.
3. Nature and Limitations of the Service
Aurato provides fortune readings, Five Elements and traditional metaphysical interpretations, personality insights, relationship compatibility readings, fortune draws and other self-exploration content. These materials are intended for cultural interest, entertainment and personal reflection. They are not scientifically validated predictions about you and do not guarantee that any event, relationship, financial outcome or life development will occur.
Scores, indices, probabilities, time windows and descriptions such as “destined partner” are interpretive expressions within the Service. They do not represent empirically validated statistical probabilities, objective findings or promises of outcomes. Compatibility and personality content should not be used to establish another person's character, intentions or behaviour.
The Service does not provide medical advice, psychological diagnoses, legal advice, investment advice or other professional advice. Financial fortune content is not a recommendation to buy or sell securities, gamble or enter into any other transaction. Health-related content is not a diagnosis or treatment recommendation. Consider your actual circumstances when making important decisions and consult a qualified professional where appropriate.
4. Artificial Intelligence and Automatically Generated Content
Parts of the Service use artificial intelligence and automated systems, including services provided by third-party AI providers. The Privacy Policy describes the relevant data processing; these Terms do not substitute for any separate permission required before personal data is shared with an AI provider. Generated content may contain inaccuracies, omissions, repetition, inconsistencies or inappropriate material. The same or similar information may produce different wording at different times, and different users may receive similar content. We do not guarantee that each output is unique or suitable for your particular purpose.
We may update our models, analytical methods and presentation of content, and will take reasonable steps to address known material problems. You may report errors or inappropriate content through the feedback features provided in the Service or by contacting us.
5. Your Submissions and Other People's Privacy
You retain any existing rights in the text, data and other content you submit. You grant us permission to process, store and use that content to the extent necessary to provide, maintain and secure the Service. Any processing of personal data remains subject to our Privacy Policy and applicable law.
Before submitting another person's birth details or other personal data for compatibility readings or other features, you must obtain any necessary consent or other lawful authorisation. Do not submit unnecessary identity documents, payment information or other sensitive information. You must not use the Service to invade another person's privacy, harass them or disclose their private readings without authorisation.
6. Purchases, Aura Points and Service Credits
The Service may offer free features and paid digital products, including Aura Points, service credit packs and individual reports. Prices, contents, quantities, eligible features and deduction rules will be displayed before purchase or confirmation of use. Please check the product and your signed-in Aurato account before purchasing.
Payments for purchases through the Apple App Store or Google Play are processed by the relevant platform and are subject to its applicable payment and transaction terms. The final amount, currency and applicable taxes are shown on the payment confirmation screen.
Aura Points and service credits represent rights to redeem specified digital content within Aurato. They are not cash, deposits, investment products or bank accounts. Unless required by law, platform rules or an arrangement we expressly offer, they cannot be resold, transferred, exchanged for cash or used outside Aurato. This does not limit any refund rights you have under applicable law or platform rules.
Purchased Aura Points and unused paid service credits do not expire. Any expiry dates or restrictions on free or promotional credits will be clearly disclosed before you claim them, and those credits will be distinguished from paid credits.
We may change prices for future purchases or the number of points required for future redemptions, with the applicable terms displayed before use. Changes will not retrospectively alter completed purchases or reduce the number of points or specified service uses already purchased. If a change would materially affect the usability of existing paid credits, we will give advance notice and provide reasonable arrangements for use, alternatives or refunds.
One-time point packs and service credit packs do not automatically renew. If we introduce subscriptions, we will separately disclose the billing period, price, automatic renewal and cancellation arrangements before purchase and obtain the applicable purchase confirmation.
7. Delivery, Technical Issues and Refunds
If payment succeeds but a product is not credited, you are charged twice, or points or service credits are deducted without successful delivery of the content, contact support@aurato.ai with your order number and a description of the issue. Do not send full payment card details.
We will review transaction and delivery records and, as appropriate, complete or retry delivery, restore points or service credits deducted for an unsuccessful use, or assist with a refund in accordance with applicable law and platform procedures. Some paid generation features retain a pending paid entitlement so that the same request can be retried without another charge. A failed generation does not necessarily trigger an automatic cash refund or immediate return of points; your rights to remedies for non-delivery remain unaffected. A temporary completion status or error message alone does not establish that we have fulfilled our delivery obligations if the content has not actually been delivered.
For personalised digital content that has been properly delivered, refund requests based solely on subjective dissatisfaction or a reading being considered inaccurate will be assessed under applicable law and platform refund rules. A refund is not guaranteed on those grounds. These Terms do not exclude refunds or other remedies available for defective, misdescribed or undelivered content, or in other circumstances protected by law.
Refunds for Apple or Google purchases may need to be requested from and processed by the original purchase platform. We will assist where reasonably possible. Following a refund or reversal, we may remove unused credits or access rights attributable to that transaction. If points from a refunded purchase have already been spent, the unrecovered portion may be recorded against the account and offset against later Aura Points credits, up to the points attributable to that refunded purchase. This can reduce the balance added by a later credit. Such adjustments are subject to applicable law and platform rules, must not duplicate recovery, and do not affect your right to dispute an incorrect adjustment. Matters involving suspected abuse will be handled according to the circumstances, applicable law and platform rules.
The items that can be restored or synchronised after reinstalling the app, changing devices or using another platform depend on the product type, platform rules and account linking. We do not promise that every consumable purchase can be recovered through a store's “Restore Purchases” feature. Contact us if your account balance or entitlements appear incorrect.
8. Acceptable Use
You may use the Service only in accordance with these Terms and applicable law. You must not:
- Use the Service for fraud, harassment, unlawful discrimination, privacy violations or other unlawful conduct;
- Submit content that infringes another person's rights or impersonate another person;
- Bypass payment, falsify transactions, manipulate credits or abuse refunds or promotional offers;
- Access accounts, systems or data without authorisation, or interfere with the operation of the Service;
- Extract content in bulk without permission, resell the Service or use automation that places an unreasonable burden on it; or
- Copy, modify or reverse engineer the Service, except to the extent permitted by applicable law.
9. Intellectual Property and Sharing
Rights in the Service's branding, software, interface, illustrations, characters, designs and original content supplied by us belong to us or our licensors. Unless otherwise stated, we grant you a limited, non-exclusive, non-transferable licence for personal, non-commercial use.
You may use the Service's sharing features or screenshots to share your personal results where you have the right to disclose them. You must not infringe another person's privacy, imply official endorsement or present the content as a professional diagnosis or guarantee. Commercial resale, bulk publication or use of our branding and assets requires the necessary prior authorisation.
Intellectual property protection and exclusivity for AI-generated outputs may vary by content and jurisdiction. We do not guarantee that you hold exclusive rights in generated content.
10. Third-Party Services
The Service may use third-party login, payment, cloud and AI services, or include links to third-party resources. Those services may be subject to their own terms. Please refer to our Privacy Policy for information about how relevant providers process your personal data.
Third-party outages may affect availability, but do not remove our obligations under applicable law or these Terms concerning delivery of paid content and resolution of purchase issues.
11. Changes, Suspension and Termination
We may modify, suspend or discontinue parts of the Service for maintenance, security, legal requirements or product changes. Where reasonably practicable, we will give advance notice of material effects on users.
If we reasonably believe an account involves a serious breach of these Terms, fraud or a security risk, we may take proportionate action, including restricting features or suspending the account. Unless prohibited by law or prevented by an urgent security need, we will provide reasons and a way to contact us to request a review. Account restrictions do not automatically remove your statutory refund or other rights.
You may stop using the Service and request account deletion by emailing support@aurato.ai. Logging out, uninstalling the app or removing a relationship profile from the active list does not by itself erase the account or all associated data. Before account deletion, we will explain the effects on remaining credits and purchased content. If you have unresolved purchase issues, we recommend contacting us first. Account deletion does not itself initiate a platform refund.
If we permanently discontinue the Service or remove a feature in a way that makes existing paid credits unusable, we will provide reasonable notice and arrange fulfilment, an alternative service or a refund for the unused portion, as appropriate under applicable law and platform rules. Paid balances will not automatically be forfeited merely because we discontinue the Service.
12. Warranties and Liability
We will provide the Service with reasonable care and skill. We do not guarantee uninterrupted or error-free operation, the accuracy of every reading, or any particular relationship, health, financial or other real-world outcome.
To the extent permitted by applicable law and reasonable in the circumstances, we are not responsible for losses arising from use of the Service that were not reasonably foreseeable when the contract was formed, or for losses of profit, business opportunities or business arising from use of the Service for commercial purposes.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Your statutory rights concerning consumer protection, service quality, remedies and refunds remain unaffected.
13. Updates to These Terms
We may update these Terms and will identify the new version and effective date. For changes that materially affect your use of the Service or paid entitlements, we will give reasonable advance notice through the app or another appropriate channel and obtain renewed consent where required by law.
If you do not agree to an update, you may stop using the Service before it takes effect or contact us about unused paid entitlements. Updates will not retrospectively remove accrued rights or allow us to avoid existing delivery or refund obligations through unilateral changes.
14. Governing Law and Disputes
These Terms are governed by the laws of the Hong Kong Special Administrative Region. They do not deprive you of any mandatory consumer protections applicable in your place of residence.
Please contact us first to try to resolve any dispute. If it remains unresolved, the courts of Hong Kong have non-exclusive jurisdiction. This does not restrict any right you have under applicable law to bring a claim before another competent court.
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A delay in exercising a right does not constitute a waiver of that right.
If you obtain the app through the Apple App Store, the software licence is separately subject to Apple's Standard End User License Agreement (Standard EULA), unless we provide a custom EULA adopted through the applicable process. These Terms do not replace that software licence agreement or alter Apple's or Google's transaction responsibilities or platform rules.
15. Contact Us
Operator: 830 Lab Limited
Support email: support@aurato.ai
For questions about these Terms, purchases or the Service, please contact us at the email address above.